About me

I’m a solutions-driven Support Engineer specializing in cloud administration, network security, and endpoint management. I support Microsoft 365, Azure AD, Intune, Unifi networks, and SonicWall firewalls, and assist with cybersecurity audits and vulnerability assessments. With a BS in Computer Science and hands-on experience across the stack, I thrive in fast-paced environments where adaptability and clear documentation matter.

Skills

Experience

Education

  • Programming Languages
    Python, JavaScript, PHP, Java, C++, C#, HTML, CSS, C, Assembly
  • Frameworks/Libraries
    React, Node.js, .NET, Django
  • Cloud & DevOps
    Microsoft Azure, Google Cloud Platform, AWS, M365 Admin, Intune, Exchange
  • Networking & Security
    SonicWall, PepLink, Unifi, Cybersecurity Audits, Endpoint Management
  • Databases
    SQL, MySQL, Firebase
  • Tools
    Git, GitHub, Visual Studio, VS Code, Unity, Linux, Microsoft Office Suite
  • Support Engineer — Net Tel One Communications (2024–Present)
    I provide Tier 1/2 support for enterprise clients, administering Microsoft 365, Azure AD, Intune, and Exchange Online while securing and troubleshooting Unifi, PepLink, and SonicWall networks. I handle end-to-end issue resolution, document solutions, deploy hardware, and contribute to structured cybersecurity audits to strengthen client environments.
  •  Network configuration and troubleshooting (Unifi, PepLink, SonicWall, VoIP)
  •  M365/Azure AD/Intune administration and endpoint security
  •  Cybersecurity audits and vulnerability assessments
  •  Strengths: Network admin, cloud systems, IT support, documentation
  • Teaching Assistant — Computer Science, Eastern Nazarene College (2022–2024)
    I led labs and mentored students across foundational CS courses, reinforcing core programming concepts and problem-solving through clear, accessible instruction and targeted feedback.
  • Classes Include:
  •  Languages: Java, Python, C/C++
  •  Courses supported: Intro to CS (HTML/CSS/JS/Python), Programming I & II (C/C++), Data Structures & Algorithms
  •  Cybersecurity audits and vulnerability assessments
  •  Responsibilities: Lab leadership, grading assistance, individualized tutoring, student engagement

  • Player in National Cyber League
    Participated in the National Cyber League, gaining practical experience in various cybersecurity domains and honing skills in problem-solving and critical thinking. Developed expertise in utilizing security tools and techniques, including vulnerability scanning, penetration testing, and incident response.
  • South Shore Christian Acadmey
    Highschool (2019) - Weymouth, MA
  • Eastern Nazarene College
    BS: Computer Science (2019 - 2024)
    Quincy, MA
    Awards and Honors:
    Honors: Fall 2023, Fall 2022, Fall 2021, Spring 2021, Fall 2020
    Dean's List: Spring 2023, Spring 2020
    Outstanding Senior in Computer Science 2024

My Specialties

Infrastructure, Cloud, and Operations

I deliver Tier 1/2 support and manage Microsoft 365, Azure AD, Intune, and Exchange Online. I deploy and troubleshoot endpoints and networking gear (Unifi, PepLink, SonicWall, VoIP) and maintain inventories and documentation for reliable operations.

Software Engineering and Automation

I build web apps, desktop GUIs, and automation scripts using Python, JavaScript, PHP, Java, C/C++, and C#. I work with React, Node.js, .NET, Django, and SQL/MySQL/Firebase, using Git, VS Code/Visual Studio, Linux, and Unity.

Cybersecurity and Compliance

I conduct cybersecurity audits and vulnerability assessments, translating findings into practical remediation. I harden M365/Azure AD/Intune and manage network security on SonicWall/Unifi (rules, VLANs, secure remote access) to reduce risk.

My Work

Address Book App JavaFX

Create a fully functioning Address Book Application that allows users to store information. I used .txt files to store each entry to allow repopulating when you close and reopen the App.

MineSweeper JavaFX

Created a Fully function MineSweeper Game from scrath with varying difficulties.

Kitchen Network Client & Server

Point of Sales system using Servers and Clients to Fulfill Customers orders in C#

See more

Contact Me

TeddyRoche2000@gmail.com

(508)-649-2292

Download Resume

Copyright © Theodore Roche